Return and Refund
At Beatto, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order from beattoled.com, we offer a straightforward Return & Refund Policy. Please read the following guidelines carefully:
Eligibility
- Only products purchased directly from beattoled.com are eligible for return and refund. If you purchased our products from authorized resellers or other platforms, please refer to their respective return policies.
- For any products defects, shipping damages, and inconsistences that can be found at receiving the product, you can claim a free return and exchange of the new correct item at the customer service contact on our website
- Timeframe: You have 30 calendar days from the date of delivery to initiate a return for a refund or exchange.
Return Process:
1. Contacting Customer Support: To initiate a return, please contact our customer support team within the specified timeframe. You can reach us by support@beattoled.com
Please provide your order details and reason for the return including photo and video of the defect products
2. Return Authorization: Once your return request is approved, you will need to manage shipping to provided return address. Beatto may pay full or partial shipping cost due to the reason of the return.
Note: Return Shipment: Please ensure that the product is securely packaged and shipped back to us in its original condition, including all accessories and packaging materials. You will be responsible for the shipping costs associated with the return unless the return is due to a defective or incorrect item.
Customer Support:
Our customer support team is here to assist you with any questions or concerns you may have regarding returns and refunds. Please contact us at support@beattoled.com
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